FAQ
Frequently Asked Questions (FAQ)
Products & Availability
Q: What types of products do you sell?
We offer a wide selection of pet accessories for dogs, cats, small animals, and more, including toys, grooming tools, beds, harnesses and leashes, carriers, apparel, bowls, and travel essentials.
Q: How can I get more information about a product?
Each product page includes a detailed description (size, materials, usage), ingredient or care info when applicable, and customer reviews—sometimes with photos or videos.
Orders, Shipping & Tracking
Q: How do I place an order?
Simply add desired items to your cart and proceed to checkout—no account necessary. You can choose to create one for faster checkout next time.
Q: Can I cancel or modify my order?
Orders can be changed or canceled only before they are shipped. Please contact our support team ASAP if you need any adjustments.
Q: How long will my order take to arrive?
Shipping times vary by region:
- Domestic: typically 5–7 business days
- Europe/Canada: 7–12 business days
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Other international destinations: 10–21 business days
Delays may occur due to customs.
Q: How can I track my order?
Once shipped, you'll get an email with a tracking link—just click to follow your package.
Returns, Exchanges & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery—items must be unused and in original packaging.
Q: What about damaged or incorrect items?
Contact us immediately with your order number and photo of the issue—we’ll help you with a replacement or refund.
Q: Who pays return shipping?
Return costs are yours unless the product is faulty or misdescribed; in such cases, we’ll cover return shipping.
Payments & Security
Q: Which payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay, and other secure gateways.
Q: Is shopping on your site secure?
Yes—our site uses SSL encryption and secure payment gateways to protect your personal and financial data.
Account & Loyalty
Q: Do I need an account?
No, you can shop as a guest—but creating an account lets you save addresses, track order history, and enjoy loyalty perks.
Q: Do you offer loyalty programs or discounts?
Yes! Join our newsletter and follow us on social media for exclusive deals, promotions, and loyalty rewards.
General & Pet Safety Tips
Q: How do I choose the right size/accessory for my pet?
Check each product’s size chart or description. Still not sure? Contact us—we’re happy to guide you.
Q: Are your products safe and pet-friendly?
Absolutely. We carefully select items for quality and safety, and provide full product specs including materials and usage instructions.
Q: Where can I find pet care advice?
Visit our blog for helpful guides on choosing accessories, grooming tips, breed-specific care, and more.